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Training

 - on the job training or classroom setting on specific goals to

 improve capability, productivity and performance.

 

 

  • Front Office

  • Sales & Marketing

  • Housekeeping

  • Facilities

  • Food & Beverage

  • Catering

  • Bellman

  • Concierge

 

 

We target the issues and provide solutions...our hospitality experience will save you time and money.

 

Convenient - Our professionals offer workshops and training at your site.Hospitality consultants in the Metro New York area.

 

Cost Effective - No travel expenses or loss of productivity from travel time 

 

Quick Results - Workshops and training specifically designed for your company to get results quickly

 

 

   

Contact our office to set up a free consultation.

 

 

 

One on One training

On the Job Training

Classroom Training

 

 

 

 

 

 Workshops

 -  interactive programs for a small group that

teaches specific techniques and skills. 

   

SALES ESSENTIAL WORKSHOP

3-Hour Course  $425.00*  (up to 6 participants)

 

1. Qualify all accounts (existing and new)

2. Prospect all market segments and potential volume

3. Uncover new accounts from innovative sources and yes, cold calling

4. Generate more activity from existing accounts

5. Be able to overcome objections and close on contracts

6. Perform sales calls that get the business

7. Create sales goals and plan for your specific property

8. Outsell your competitors

9. Increase ADR and guest service scores

10. Understand your property in the marketplace

 

PRODUCTIVITY WORKSHOP

2 Hour Workshop  $325.00*  (up to 6 participants)

 

1. Understand the company and departmental policies

2. Learn how to prioritize according to daily, monthly and annual goals

3. Effectively organize administrative duties and processes

4. Become an expert in time management 

5. Conduct meetings that don't waste time

6. Plan your day to meet deadlines and goals

 

CUSTOMER SERVICE WORKSHOP

3 Hour Workshop $425.00* (up to 10 participants)

 

1. Learn the proper way to respond to customer complaints

2. Communicate with other departments to increase customer satisfaction

3. Understand the tools you have to keep guests happy

4. Role play to learn how to deal with confrontation and objection

5. Increase guest scores and survey ratings

6. Evaluate your own department and share experiences to overcome issues

7. Methods to overcome customer complaints before they leave the property

8. Develop a plan to increase customer service in your department

 

 

Additional Workshops and on the job training can be tailored to your specific issue or area of focus.

 

 

* $15.00 additional cost per participant for training material

 

 

 

 

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